Windows 95/98 Internet Software Configuration

These technical configuration suggestions are to be used at your own risk.   Hawk Internet Services can not be held liable for any damage caused to your computer as a result of following these tips, or using the Internet.

Troubleshooting Connectivity in Windows 95/98

If your modem is not dialing, please refer to Modem Configuration.

1. Check your dialer configuration.

• Open My Computer and then Dial-up Networking. 
• Select the Hawk Internet dialer, then select Properties from the File menu. 
• Verify that the phone number is correct. If you are in the 972 or 214 area code, you should be dialing 2147201878 or 2149792463. For the 817 area, dial 8173170053.  
• Click on Server Types. Under Type of Dial-up Server, you should see PPP followed by several versions of Windows. 
• Only two check boxes should be checked, "Enable software compression" and "TCP/IP". 
• If any other box is checked, click the box to clear it. Click the TCP/IP Settings button. You should see a dot to the left of "Server assigned IP address". If there is not, select the circle beside the text to place the dot inside. You should see a dot to the left of "Specify name server addresses".  If there is not, select the circle beside the text to place the dot inside. In the box labeled Primary DNS, enter 207.55.158.10. In the box labeled Secondary DNS, enter 206.50.125.1 . 
• Both check boxes at the bottom, "Use IP header compression" and "Use default gateway" should be checked. 
• Click the OK button until you are back to Dial-up Networking. 
• If you made any changes, double click the dialer and try the connection again. If it still does not work or if you do not make any changes continue to the next suggestion.

2. Check your network configuration.

• Open My Computer, then Control Panel, and then Network. There are two network components that are absolutely necessary to connect to the Internet. The first one is Dial-up Adapter and the second is TCP/IP. 
• You may see other components such as AOL Adapter, TCP/IP - AOL Adapter, NetBEUI, IPX/SPX, Client for Microsoft Networks, and more. If you are on a network, consult your network administrator before making any changes. 
• If you are not on a network, remove NetBEUI, IPX/SPX, and if you are not using AOL, remove the AOL Adapter. If you do not see these components, don't worry, they are not on every computer. However, be sure that you do have the Dial-up Adapter and TCP/IP. These two components are crucial. TCP/IP is the protocol used to transfer data on the Internet. 
• If you do not have Dial-up Adapter, click the Add button, double click on Adapter, select Microsoft from the list of manufacturers on the left, and then double click on Dial-up Adapter on the right. 
• If you do not have TCP/IP, click the Add button, double click Protocol, select Microsoft on the left, and double click TCP/IP on the right. When your network configuration is correct, click the OK button at the bottom. 
• If you made any changes, you will be prompted to restart the computer, click the yes button and try the connection again when the computer comes back up. 
• If the connection still does not work after the computer restarts, continue to the next step. If you did not make any changes, continue to the next step.
  

3. Create a new Dial-up Networking connection.

• Your dialer may have been corrupted. Open My Computer and then open Dial-up Networking. Double click on Make New Connection. You will be asked for a name for the connection. 
• You can change the name if you wish to Hawk Internet or click the Next button to accept the computer's suggestion. You will then be asked for the connection number. 
• Enter your area code in the area code box. For the 817 area code, enter 8173170053 in the box provided for the phone number. For the 972 and 214 area codes, enter 2147201878 for 56K connection or 2149792463 for 28.8K connection. Be sure to enter the number just as you would dial it on the phone, including the area code.  Once you have the phone number complete, click the Next button. Now click the Finish button. 
• Click once on your new connection, then select Properties from the File menu on the menu bar. 
• Click on Server Types. Under Type of Dial-up Server, you should have PPP and then a list of different versions of Windows. 
• The only two check boxes that should be checked are "Enable software compression" and "TCP/IP". If any other box is checked, click on the box to clear it. 
• Once this is complete, click on the TCP/IP Settings button. "Server assigned IP Address" should have a dot to the left of it. "Specify name server addresses" should have a dot to the left of it. To place a dot in the circle, simply click on the circle. In the box labeled "Primary DNS", enter 207.55.158.10. In the box labeled "Secondary DNS", enter 206.50.125.13. 
• The two check boxes at the bottom, "Use IP header compression" and "Use default gateway" should both be checked. Click Ok until you reach the Dial-up Networking window. 
• Double click on the new connection. Enter your username and password in the boxes provided. Be sure you enter them correctly. Click the Connect button. 
• If you establish a connection you should drag the new connection to the desktop and use it to connect the Internet. Remember, that this a dialer and all it does is dial and connect. It will not bring up your browser for you. Once a connection is made, you will have to manually open you Internet Explorer or Netscape. 
• If you still can not connect, go to the next step.

4. Re-install Dial-up Networking.

• Dial-up Networking is the program used to dial to the Internet. Some of the files for this program may have been damaged or may be missing. 
• During this process you may be prompted for the Windows 95 or 98 CD-ROM. Unless your files from the CD-ROM have been copied to your computer, you will need your CD-ROM. 
• If you do not have your Windows 95 or 98 CD-ROM, click on the Start button, then Find, and click on Files or Folders. In the box labeled "Named", enter *.cab and in the box labeled "Look in", enter C: and be sure the box labeled "Include Subfolders" is checked and then click Find Now. You are looking for a series of files that include a range of consecutive numbers, such as win01, win02...win13, etc.... 
• If these files are not located on your computer and you do not have the CD-ROM, you need to contact whomever you purchased the computer from. You will need these files to keep you computer operational. If you do have the CD-ROM or you know the location of the cab files, open My Computer and then Control Panel. 
• Double click on Add/Remove Programs. Click on the Windows Setup tab at the top of the window. Double click the word "Communications". 
• If there is a check mark beside Direct Cable connection, remove it. Remove the check next to Dial-up networking. Click the Ok button at the bottom and then the Apply button at the bottom of the Windows Setup window. 
• Your computer will begin removing Dial-up networking. The process is complete when you are presented with the Windows Setup window and the first item in the list is highlighted.
•  When the process is complete, double click on the word "Communications", then place a check in the box next to Dial-up Networking and Direct Cable connection, then click the Ok button at the bottom, and then the Apply button at the bottom of the Windows Setup window. 
• The installation process will begin and you may be prompted for the CD-ROM. If so, place the CD-ROM in the disk drive and click OK or if the files are on your computer, just click OK. If your files are stored on the computer, you may get a dialog box that says the file was not found. Locate the box that says "Copy from". Click the down arrow and select the location of the files stored on your computer, if the file location is not in the list, click the button that says Browse and select the folder, and then click OK. Once you have the file location in the "Copy files from" box, click the OK button. 
• You may be presented with a dialog box that informs you that a file being copied is older than the file on the computer. You will click the No button because you do not want to keep the existing file. You will know that the installation process is complete when you are prompted to restart the computer. 
• Do not restart the computer when prompted, instead double click the Network icon found in the Control Panel. Verify that you still have TCP/IP installed. 
• If you do not, click the Add button, then double click Protocol, then select Microsoft, and double click TCP/IP. If you are not on a network, remove the IPX/SPX compatible protocol and NetBEUI. Click the Ok button at the bottom. Click Yes when you are prompted to restart the computer. 
• If you already have TCP/IP, restart the computer. When the computer comes back up, try the connection again. If you still can not connect, call metro 817-654-4295 for technical assistance.
  

The following information is from Microsoft's online knowledge base at http://support.microsoft.com.

How to Connect to the Internet in Windows 95/98

The information in this article applies to:

• Microsoft Windows 95
• Microsoft Windows 98

SUMMARY

This article lists the steps to configure Windows 95/98 to connect to the Internet using Dial-Up Networking. Please read the entire article before you start configuring Windows.

MORE INFORMATION

Windows 95/98 has built-in support for connecting to an Internet provider using a PPP (Point-to-Point Protocol) or SLIP (Serial Line Internet Protocol) account. SLIP support is available with the CD-ROM version of Windows 95/98, the CD-ROM Extras for Windows 95 upgrade, and the Internet Jumpstart Kit component of Microsoft Plus! for Windows 95.

Getting Started

To connect to the Internet, you need a PPP or SLIP account with an Internet provider. You also need the following information from your Internet service provider:

• User name
• Password
• Local access phone number
• Your host and domain name
• DNS server IP address
• Authentication technique (whether or not a terminal window is used)

Your Internet service provider may also supply you with an IP address and an IP subnet mask. These optional items are needed only if your provider gives you a dedicated IP address to use every time you dial in.

How to Set Up Dial-Up Networking

Before you set up your Internet connection, make sure Dial-Up Networking is installed. To do so, click Start, point to Programs, point to Accessories, and see if a folder called Dial-Up Networking is available.

If you have a Dial-Up Networking folder, go to the "How to Install the TCP/IP Protocol" section below.

If you do not have a Dial-Up Networking folder, add Dial-Up Networking by following these steps:

1. Click Start, point to Settings, click Control Panel, and then double- click

   the Add/Remove Programs icon.

2. On the Windows Setup tab, click Communications (do not click the check box),

   and then click Details.

3. Click the Dial-Up Networking check box to select it, and then click OK.

4. On the Windows Setup tab, click OK.

NOTE: SLIP is included in the Admin\Apptools\Dscript folder on the Windows 95 CD-ROM. If you are using the floppy disk version of Windows 95 and want to use SLIP support, please see the following article in the Microsoft Knowledge Base for information about the availability of SLIP:

   ARTICLE-ID: Q135315
   TITLE : CD-ROM Extras for Microsoft Windows 95 Upgrade

If you plan to use a SLIP account to connect to an Internet service Provider in Windows 95, perform the following steps to install SLIP support:

NOTE: You do not have to perform these steps if you are using Windows 98. Windows 98 installs SLIP support by default.

1. Click Start, point to Settings, click Control Panel, and then double- click

   the Add/Remove Programs icon.

2. On the Windows Setup tab, click Have Disk.

3. Insert the appropriate disk or CD-ROM, and then point to the folder that

   contains SLIP.

How to Install the TCP/IP Protocol

Once Dial-Up Networking is installed, follow these steps to install the TCP/IP protocol:

1. Click Start, point to Settings, click Control Panel, and then double- click

   the Network icon.

2. On the Configuration tab, click Add, click Protocol, click Add, click

   Microsoft in the Manufacturers box, click TCP/IP in the Network Protocols
   box, and then click OK.

3. If you want to connect only to the Internet, you need only the following

   network components:

      Client for Microsoft Networks
      Dial-Up Adapter
      TCP/IP
   To remove a component, click the component, and then click Remove.
   NOTE: You can have additional protocols bound to the dial-up adapter if you
   need them for connection to other Dial-Up Networking servers.

4. Once the necessary components are installed, click OK, and then restart your

   computer when you are prompted to do so.

NOTE: You do not need to configure any TCP/IP settings at this time. Instructions for configuring these settings is included later in this article. The default TCP/IP settings are as follows:

• IP address set to Obtain An IP Address Automatically
• WINS Configuration set to Use DHCP For WINS Resolution
• Installed Gateways: None
• DNS Configuration set to Disable DNS

How to Create and Configure a New Connection for PPP Accounts

NOTE: If you have a SLIP account, please go to the "How to Create and Configure a New Connection for SLIP Accounts" section below.

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. If this is the first time you have used Dial-Up Networking, the Welcome To

   Dial-Up Networking Wizard appears. If the wizard does not appear,
   double-click Make New Connection and follow the instructions for creating a
   Dial-Up Networking connection.

3. Once the connection is created, an icon appears in the Dial-Up Networking

   folder that you can double-click to connect to the Internet.

If your Internet service provider requires you to manually log in to your PPP account after you have connected, you must enable the necessary support. Perform the following steps to enable this support:

1. Right-click the newly created icon in the Dial-Up Networking folder, and then

   click Properties.

2. On the General tab, click Configure.

3. On the Options tab, click the "Bring up terminal window after dialing" check

   box to select it, and then click OK.

4. On the General tab, click Server Type.

5. Click "PPP: Windows 95, Windows NT 3.5, Internet" or "PPP: Internet, Windows

   NT Server, Windows 98" in the Type Of Dial-Up Server box, and then click the
   TCP/IP check box in the Allowed Network Protocols area to select it. The
   TCP/IP selection allows for a quicker connect time after dialing your
   Internet service provider. The other options are not relevant to connecting
   to the Internet.

6. Click TCP/IP Settings.

   To use resources on the Internet you must enter your DNS server address. You
   can also enter your IP address if your Internet service provider supplied you
   with a fixed IP address.

How to Connect to Your PPP Account

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Double-click the Dial-Up Networking icon you created in the section above.

3. In the Connect To dialog box, enter your user name and password, and then

   click Connect.

   If you clicked the "Bring up terminal window after dialing" check box earlier,
   a terminal window appears in which you enter your login information. After
   you enter your user name and password, click Continue. The order in which you
   log in and the information you have to provide may vary for your Internet
   service provider. Please contact your provider if you have any questions
   about the login procedure.

After the Connected To dialog box appears, you are connected to the Internet.

How to Create and Configure a New Connection for SLIP Accounts

NOTE: If you do not have a SLIP account, you do not need to perform the steps in this section.

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. If this is the first time you have used Dial-Up Networking, the Welcome To

   Dial-Up Networking Wizard appears. If the wizard does not appear,
   double-click Make New Connection and follow the instructions for creating a
   Dial-Up Networking connection.

3. Once the connection is created, an icon appears in the Dial-Up Networking

   folder that you can double-click to connect to the Internet.

4. Right-click the newly created icon in the Dial-Up Networking folder, and then

   click Properties on the menu that appears.

5. On the General tab, click Server Type.

6. Click SLIP: UNIX Connection in the Type Of Dial-Up Server box, and then click

   the TCP/IP check box in the Allowed Network Protocols area to select it. The
   TCP/IP selection allows for a quicker connect time after dialing your
   Internet service provider. The other options are not relevant to connecting
   to the Internet.

   NOTE: If you have a CSLIP (compressed SLIP) account and you are running
   Windows 95, click "CSLIP: UNIX Connection with IP Header Compression." Your
   Internet service provider can tell you which type of SLIP account you have.

7. Click TCP/IP Settings.

   To use resources on the Internet you must enter your DNS server address. You
   can also enter your IP address if your Internet service provider supplied you
   with a fixed IP address.

How to Connect to Your SLIP Account

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Double-click the icon you created earlier. In the Connect To dialog box,

   click Connect.

3. After modem negotiation, a terminal window appears in which you enter your

   login information. After you enter your user name and password in the
   terminal window, you should receive a message from your Internet service
   provider informing you of your IP address for the session. Most providers use
   a message such as "Your IP address is" or "SLIP session from ###.###.###.###
   to ###.###.###.###" where the second set of numbers is your IP address.

   The order in which you log in and the information you have to provide may vary
   for your Internet service provider. Please contact your provider if you have
   any questions about the login procedure.

4. Make a note of your IP address, and then click Continue.

5. Confirm your IP address in the SLIP Connection IP Address dialog box by

   entering the IP address noted in step 4, and then click OK.

   If you are not sure what your IP address is, please contact your Internet
   provider and ask how to determine your IP address for your SLIP account.

Advantages of PPP Over SLIP

If you have a SLIP account, you may want to investigate the possibility of obtaining a PPP account. PPP accounts are faster, offer error correction, may not require you to use the terminal window to log in, and do not require you to manually enter your IP address.

Troubleshooting Tips

If you experience problems connecting to the Internet:

• Make sure your server type is correct. For example, if you have a PPP account, make sure the server type is set to PPP, not SLIP or CSLIP.
• If you have a SLIP account, make sure you enter the correct IP address when you are prompted to do so during the login process.

If you experience problems after you connect to the Internet:

• If you use a SLIP account and you can successfully ping another computer but you cannot use Winsock programs to connect to Internet resources, change the server type from SLIP to CSLIP (or from CSLIP to SLIP).

To make sure your Internet connection is working properly, ping a known IP address by typing the following command at an MS-DOS prompt

" ping <IP address> " (without the quotation marks)

where <IP address> is a known IP address such as the Microsoft FTP server (207.46.133.140).

If you can ping a known IP address successfully, basic TCP/IP connectivity is functioning properly. Next, try to ping the Microsoft FTP server using "ftp.microsoft.com" instead of its IP address. To do so, type the following command at an MS-DOS prompt:

" ping ftp.microsoft.com " (without the quotation marks)

If this works, your DNS settings are functioning properly.

Glossary

Domain Name Service (DNS):

Sometimes referred to as the BIND service in BSD UNIX; a static, hierarchical name service for TCP/IP hosts. A DNS server maintains a database for resolving host names and IP addresses, allowing users of computers configured to query the DNS to specify remote computers by host names rather than IP addresses. DNS domains should not be confused with Windows NT networking domains.

For example, issuing the "ping ftp.microsoft.com" command goes to the DNS server you specified, looks up the IP address for the site, and then pings that IP address.

Point-to-Point Protocol (PPP):

An industry standard that is part of Windows Dial-Up Networking to ensure interoperability with remote access software from other vendors. It allows you to use the IPX, TCP/IP, and NetBEUI protocols over a standard telephone line connection.

Serial Line Internet Protocol (SLIP):

Another industry standard that is part of Windows Dial-Up Networking to ensure interoperability with remote access software from other vendors. Unlike PPP, SLIP works with only one protocol. Windows works with TCP/IP over a standard telephone line connection.

Password Authentication Protocol (PAP):

This is an authentication method that can be used when connecting to an Internet service provider. It allows you to log in without having to use a terminal window. Using PAP, passwords are sent over the circuit in text format, which offers no protection from playback.

Challenge-Handshake Authentication Protocol (CHAP):

This is another authentication method that can be used when connecting to an Internet service provider. It also allows you to log in without having to use a terminal window. However, it does not send passwords in text format and is more secure than PAP.

You may also consult Microsoft's web site for Windows 95/98 configuration.  Links are provided below:

http://support.microsoft.com/support/kb/articles/q138/7/89.asp