Windows NT 4.0 Internet Software Configuration

These technical configuration suggestions are to be used at your own risk.   Hawk Internet Services can not be held liable for any damage caused to your computer as a result of following these tips, or using the Internet.

Troubleshooting Connectivity in Windows NT 4.0

If your modem is not dialing, please refer to Modem Configuration.

If you have validated that your username, password and the phone number being dialed are all correct, check the modem and the phone line. If you are still experiencing problems, do the following:

1. Double click the My Computer icon on your desktop.
2. Double Click Dial Up Networking.  If It is not installed, go through the default Windows NT Dial Up networking install, which should run automatically.
3. After you have verified that dial up networking is installed, double click dial up networking
4. If you have not configured a phone book entry yet, you will be prompted to do so at this time.  Click OK and configure a phonebook entry.
5. Once you have your entry, select it via the drop down menu and click more info.
6. Click edit entry and modem proerties.Under this menu, there are several configuration tabs
7. Be sure that you are leaving the domain blank when dialing in.
8. If you have told the computer to save your password, you will need to go to the security tab and click unsave password to get the username, password, and domain in the dialog box again. 
9. Under security you should be using "any authentication including clear text".
10. You do not use the logging on to network option.
11. You should use software compression, and the only protocol used is TCP/IP.
12. Do not use IPX/SPX or NetBEUI.
13. The IP address is server assigned and you should specify the following DNS addresses: Primary DNS 207.55.158.10, Secondary DNS 206.50.125.1 . Use IP header compression and the default gateway on the remote network.

The following information is from Microsoft's online knowledge base at http://support.microsoft.com.

Verify Your Username and Password
Make sure that Caps Lock is not accidentally on, and then verify that you are typing your username and password exactly as provided by Hawk Internet. If you are not sure what your username and password are, contact Hawk Internet for assistance.

Accept Any Authentication Including Clear Text
Configure your dial-up connection to Hawk Internet to accept any authentication, including clear text. To do so, follow these steps:
1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Security tab, click "Accept any authentication including clear

   text", and then click OK.

Lower the Connection Speed

If phone line noise or other interference is a problem, lowering your connection speed may allow you to connect to Hawk Internet. To lower your connection speed, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click your modem in the Dial Using box, and then click Configure.

5. In the Initial Speed (BPS) box, click 9600, and then click OK.

6. Click OK.

If you are able to connect at a lower speed, or if phone line noise is such that you cannot connect, have the phone company check the phone lines.

Disable Hardware Flow Control
Disable Hardware Flow Control in your dial-up connection to Hawk Internet. To do so, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Basic tab, click Configure, click the Enable Hardware Flow Control

   check box to clear it, and then click OK.

5. Click OK.

Disable Modem Error Control
Disable Modem Error Control in your dial-up connection to Hawk Internet. To do so, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Basic tab, click Configure, click the Enable Modem Error Control

   check box to clear it, and then click OK.

5. Click OK.

Disable Modem Compression
Disable Modem Compression in your dial-up connection to Hawk Internet. To do so, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Basic tab, click Configure, click the Enable Modem Compression

   check box to clear it, and then click OK.

5. Click OK.

Disable Software Compression
Disable Software Compression in your dial-up connection to Hawk Internet. To do so, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Server tab, click the Enable Software Compression check box to

   clear it, and then click OK.

Disable LCP Extensions
You may have trouble connecting to Hawk Internet if Hawk Internet's Point-to-Point protocol (PPP) server does not support Link Control Protocol (LCP) extensions. LCP extensions include a Callback option, Time Remaining, and Identification packets as defined in RFC 1570. Contact Hawk Internet to determine whether you should disable LCP extensions.

To disable LCP extension, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Server tab, click the Enable PPP LCP Extensions check box to clear

   it, and then click OK.

Disable IP Header Compression
You may have problems logging on to Hawk Internet if you are using IP header compression (also known as Van Jacobson or VJ header compression). To disable IP header compression, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Server tab, and then click TCP/IP Settings.

5. Click the Use IP Header Compression check box to clear it, and then click OK.

6. Click OK.

No Prompt for Username and Password
If you do not receive a prompt for your user name or password when you attempt to connect to Hawk Internet, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up

   Networking.

2. Click the phone book entry for Hawk Internet in the Phonebook Entry To Dial box.

3. Click More, and then click Edit Entry And Modem Properties.

4. Click the Security tab, click Unsave Password, and then click OK.

Disable Your Login Script
If you run a login script to connect to Hawk Internet, disable it and try to connect with a pop-up terminal window. If you are able to connect, there may be a problem with your login script file. You may need to contact Hawk Internet for assistance in creating a script file to use with Dial-Up Networking. Windows NT includes several basic script files including:

• Ppp.scp
• Slip.scp
• Cis.scp

NOTE: When you use the CompuServe Information Service (CIS) script, you must use your CIS ID for your user name. For more information about using these files, view the Script.doc file in the Winnt\System32\Ras\Script folder. If you have problems creating a script file to automate your log on, contact Hawk Internet for further assistance.

If you have a SLIP account, you must use a terminal window or a script file to connect to Hawk Internet. When you are using a SLIP account, most ISPs display your IP address for the session in the terminal window. Most ISPs inform you of your IP address with a message similar to "Your IP address is <###.###.###.###>" or "SLIP session from <###.###.###.###> to <###.###.###.###>." In this case, the second number is usually your IP address. You should enter this in the IP Address box. If the address is the same every time you connect, you can change it in the phone book entry in TCP/IP settings on the Server tab.

Verify the Phone Number
Verify that you are using the correct phone number to connect to Hawk Internet. If you use MSN, The Microsoft Network, as Hawk Internet, verify that you are dialing in to an MSN phone number that supports calls for the service type "Internet and the Microsoft Network."

PPP Logging
Enabling the PPP logging file (Ppp.log) may help you troubleshoot other problems related to connecting to Hawk Internet's PPP server. For information about how to enable the Ppp.log file, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q115929
   TITLE : Enabling PPP Logging in Windows NT

NOTE: If you are using routing and the Remote Access Service Update, the above Microsoft Knowledge Base article does not apply. For information about enabling logging in this situation, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q161426
   TITLE : How to Enable Logging with Routing and Remote Access

You may also consult Microsoft's web site for Windows NT configuration.  Links are provided below

• http://support.microsoft.com/support/kb/articles/q161/9/86.asp
• http://support.microsoft.com/support/kb/articles/Q161/5/16.asp
• http://support.microsoft.com/support/kb/articles/Q162/2/93.asp
• http://support.microsoft.com/support/kb/articles/Q115/9/29.asp
• http://support.microsoft.com/support/kb/articles/Q161/4/26.asp

For further assistance, feel free to call us at metro 817-654-4295 and ask for tech support.