Modem Configuration

These technical configuration suggestions are to be used at your own risk.   Hawk Internet Services can not be held liable for any damage caused to your computer as a result of following these tips, or using the Internet.

Troubleshooting the Modem
If you get an error when dialing, review the configuration details from the list of errors below:

"No Dialtone"
Be sure the modem is plugged directly into the phone jack. Don't use a splitter or doubler or surge suppresser. These devices can interfere with the modem and the phone line. Plug a regular phone into the jack the modem is plugged into and verify that there is a dialtone. If your phone line does not have a dialtone, you need to call the phone company and have them repair it. Be sure the phone cord is plugged into the correct socket on the back of the modem. Your modem should have a socket for a telephone and a socket for the phone line connecting it to the phone jack. The phone line coming from the phone jack should not be plugged into the socket for the telephone. Be sure that there is not a phone off the hook, and double check that no one is using the phone line. You may also want to unplug any devices such as a fax machine, another phone, or security system that may be using the line. If the modem had worked before, you may need to reset it. If you have an internal modem, you will have to power the computer off, wait a few seconds, and then power it back up. If you have an external modem, turn off the modem, wait a few seconds, and then turn it back on. Try the connection again. The modem may be setup incorrectly and you should refer to your modem documentation or call tech support services for your modem. Has there been a recent power surge or electrical storm? If so, your modem may have be critically damaged.
"No Response"
If the phone line running from the phone jack is plugged directly into the phone jack and then plugged into the correct plug on the back of the modem, you should probably call your modem manufacturer for tech support services. They will know more about your modem and how to make it work. Has there been a recent power surge or electrical storm? If so, your modem may have be critically damaged.

"The computer your dialing into is not answering"
Verify that you are dialing the correct number. If you are in the 817 area code, you should not be dialing an area code. If you are in the 972 or 214 area code, you should be dialing 214 before the number. If you have the correct number, you may need to reset the modem. If you have an internal modem, you will have to turn the computer off, wait a few seconds, and then turn the computer back on and try the connection again. If you have an external modem, turn the modem off, wait a few seconds, and then turn the modem back on and try the connection again. If you can hear the modem dial out and then you hear a fax tone, the remote computer is answering, but for some reason the computer is not recognizing it. If you are using Windows 95 or 98, create a new dial-up networking connection. If that still doesn't work, reinstall Dial-up Networking. If a connection can not be made, call tech support services for your modem. If you are using Windows 3.x and the modem worked before, reinstall the software. If the modem never worked, call tech support services for your modem. If you are using Windows NT or Macintosh, call your modem manufacturer for technical assistance. If you still can not get our modems to answer, call us at metro 817-654-4295, we may be experiencing difficulties or the phone company may need to be made aware of line problems.

"The line is busy"
You should not receive a busy signal. We have more than enough modems to accommodate our customer base. Be sure you are calling the correct number. Plug a regular telephone in the phone jack and make an outgoing call to our dial up number. If you get a busy signal, you may be experiencing phone line problems. Do you have Call Notes on your phone? If you have Call Notes and you have messages waiting, the beep or stutter dial tone on the line may be interpreted as a busy signal. If you are calling the correct number and the problem is not the phone line, call us at metro 817-654-4295.

"I get a recording when I dial in"
Verify that you are using the correct phone number. If you are calling from 972 or 214, you should be dialing 214-720-1878 or 214-979-2463. If you are calling from 817, you should be dialing 817-317-0053.