Internet Browser Configuration

Troubleshooting Internet Browsers
These technical configuration suggestions are to be used at your own risk.   Hawk Internet Services can not be held liable for any damage caused to your computer as a result of following these tips, or using the Internet.

General Browser Problems
If you do not know which browser you are using, open the program you use to browse the Internet. On the top bar of the program, you will see the name of the program. If you are using Internet Explorer, you will need to know which version. If you click on an icon that looks like a globe with a magnifying glass, you are using Internet Explorer 3.02 or older. If you click on an icon that looks like a blue e, you are using Internet Explorer 4.0 or newer.  You can also click Help, then About to view the version.

I get an error message every time I try to open a web site.
Check to see that you are connected to the Internet. Did your modem dial out when you opened your browser? If you are not connected to the Internet, your browser will not be able to open any web site. You should close the browser, use your dialer to connect to the Internet, and then reopen the browser. If you are using Windows 3.x, your dialer will be in the same program group as your browser. If you are using Windows 95, NT, or 98, you will find your dialer in Dial-up Networking under My Computer. If the problem only occurs with one or two web sites, that particular web site may be down. If it is a Hawk web site, please call us at metro 817-654-4295.

I am connected to the Internet, but I can't open any web sites.
If you are connected to the Internet and get an error message when opening any web site, verify that you have TCP/IP installed. If you are using Windows 95, 98, or NT, you will find this by opening Control Panel and then Network. You will be presented with a list of network components installed on the computer. You must have dialup adapter and TCP/IP installed. To add TCP/IP in Windows 95 and 98, click the Add button, then double-click protocol, then click Microsoft and double-click TCP/IP. Click the OK button at the bottom of the screen and click Yes when you are prompted to restart the computer. When the computer reboots, try the connection again. If you still can't open any pages or you already had TCP/IP installed, you may need to check your DNS settings. If you are using Windows 95 or 98, open My Computer and then Dial-up Networking. Click once on the dialer you are using for Hawk Internet Services and then click on File and Properties. Click on Server Types and then the button labeled TCP/IP Settings. Verify that there is a dot beside the text that reads "Specify Name Server Addresses". If there is not a dot, click on the circle to add one. The Primary DNS should read 207.55.158.10 and the Secondary DNS should be 206.50.125.13. Also check that "Use default gateway" is checked. You will find this at the bottom of the screen. If you are using Windows NT, you will need to edit your phone book entry and verify that you have the correct DNS addresses specified and that you are using the default gateway on the remote network. If you are using Windows 3.x or a Macintosh, reinstall the software and this will restore the default settings. If the problem only occurs with one or two web sites, that particular web site may be down. If it is a Hawk web site, please call us at metro 817-654-4295. If your settings are correct and you still can not open any web sites, please call us. There may be a problem with the DNS server.

Internet Explorer use to automatically dial, but now it doesn't.
There is a problem with Windows 95 and Internet Explorer. There are times when Internet Explorer will simply stop prompting you to dial in. In other words, when you double-click on your Internet Explorer icon, you do not see the "Connect To..." dialog box. You may be able to shut your computer down, power off, and power back up to fix the problem. The easiest way around this is to, create a shortcut to the dialer on your desktop. With this shortcut, you could manually dial in to the Internet, connect, and then open Internet Explorer. To do this, open My Computer, then Dial-Up Networking, and then drag the Hawk Internet dialer to the desktop by clicking and holding the icon with your left mouse button, and then pulling the icon to the desktop, or the main Windows screen, and then release the mouse button. If you can not see the main screen, close My Computer, if you can see it. If you can't see My Computer and all you see on the screen is Dial-Up Networking, then click the middle button in the upper right corner that looks like to boxes. You should then be able to see My Computer or the Desktop. If you need to close My Computer, do so. When you drag the Hawk Internet dialer to the Desktop and release the mouse button, you will see a message telling you that "you can move or copy the item...do you want to create a shortcut", you will click yes. You can open the View menu in Internet Explorer, then click on Options, and then the Connection tab. You will see a box that says "Use the following dial-up networking connection". Click the down arrow found on the right side of the box and select the dialer for Hawk Internet. Then click OK at the bottom, close Internet Explorer and try it again. If this still doesn't work, open My Computer, then Dial-up Networking, click the Connections menu, and then click Settings. Be sure that "Prompt to use Dial-up Networking" is selected. Click OK at the bottom, then close Dial-Up Networking, and then close My Computer. If you made any changes to the Dial-Up Networking settings, try opening Internet Explorer again.