More About Hawk Internet

We Have been Around - Formed in April of 1974 as an expediter to new car dealers, Hawk Electronics has grown from four employees installing car stereos out of a service station to a multifaceted marketing, sales, installation and service organization with over 300 employees. Since early 1991, Hawk’s employees have worked in a 53,000 square foot warehouse, office and retail location on Airport Freeway in Fort Worth.

Locally Owned and Operated- Our 53,000 square foot office has allowed the consolidation of several divisions and increased the level of service to its customers. No longer a small company, Hawk has been operating profitably since 1974. Much of the success of our locally owned company can be attributed to the stability and continuity of our management since our inception. The net result for our customers is a company that made its way on service and the ability to stand behind products year after year without fail.

Multiple Services-

Hawk's Wireless Division provides customers with complete cellular sales, installation, service and billing. Whether it’s an installed mobile phone or handheld, after you make your selection, your phone will be checked out and tuned by our technicians. We also handle service and warranty on your cellular phone. With a loaner phone program, we give our customers service without inconvenience. Your billing also comes directly from Hawk. What else? Free airtime. With Hawk’s Multiple Service Discount program, customers can earn dollars to apply towards your bill. 

Multi-Service Discount- Hawk is constantly searching for innovative ways to add more value to our services.   We provide a wide array of personal and commercial services including wireless phones, paging, security, Internet, and home security services.   Hawk offers multi-service discounts to customers who have more than one qualifying Hawk service.  For more details on the Multi-Service discount program, click here

Hawk’s Quality Customer Service
It is our company mission to conduct business in a way that gives our full attention to providing the best service we can to our customers. Hawk’s Customer Care Representatives are trained to give courteous and efficient service. Whether you are calling to verify your balance, to inquire about our services, or to receive technical support, our representatives are equipped with the knowledge and expertise to answer your questions and are ready to assist you with any issues you may have.

• Hawk’s Customer Care Department handles over 1,000 calls per day and each call is important to us.
• Over 90% of our calls are answered in less than 30 seconds.
• In fact, on average, most calls are answered in about 9 seconds.
• We also provide service excellence through the consistency of our Customer Care team. The longevity of our employees means experts handle your calls!
• The average length of service of our Customer Care Representatives is over 2 ½ years.
• The average length of service of our management team is 8 ½ years.
• Our representatives receive training on a monthly basis so they are always equipped with the latest information. They are encouraged to take ownership of each call. And our commitment to service is paying off! Our customers have told us on surveys and in focus groups that our Customer Care Department is world class and ranks above our competitors.
• We have over 20 years of Customer Service experience. You can depend on us for not only providing quality products, but for providing a knowledgeable Customer Care Team available to assist you. Your calls are answered 24 hours a day, seven days a week.

Financial Backing- Hawk has been providing services to the DFW Metroplex since April of 1974.  Since then, we have expanded into multiple service, such as paging, wireless, security, and much more.  Providing such broad range of services gives Hawk an advantage over our competition in that we have a larger source of income to pull from for upgrading, expansion, and expanding into new technologies.  The Internet Service Provider market is becoming more and more competitive as larger corporations continue to overtake a greater percentage of the market share.  While other ISPs may struggle to compete in this market, Hawk has the financial resources to stay a step ahead of the competition.